Effective Date: September 24, 2026

At HOME OF BRANDS d.o.o., the operator of www.homeofbrandsdoo.com, we are fully committed to delivering reliable, practical daily household essentials that align with our core promises of Quality First, Quick Support, Practical Design, and Fair Pricing for every shopper. This policy clearly outlines all standardized rules for product returns and refunds for orders placed through our official e-commerce platform, to help you shop with full clarity and confidence as you explore our curated collection of cutting boards, food storage solutions, bag clips, peelers, and other home essentials. We explicitly and strictly do not approve any “refund only” requests that do not include the return of the originally delivered product, to ensure fair, transparent experiences for all our customers while maintaining our promise of consistent, affordable great value.

1. Eligibility Criteria for Returns

To qualify for an approved return, your request must meet all the following requirements within 14 calendar days from the date you receive your ordered item:

• The product must be in its original, unused, undamaged condition, with all original factory packaging, tags, accessories, and instruction manuals fully intact. Items that show signs of obvious use, stains, scratches, modification, or damage caused by improper operation after delivery will not be eligible for return processing.
• You must provide the original order confirmation email, order number, or valid purchase proof from your transaction on [www.homeofbrandsdoo.com] to verify your purchase identity and corresponding order record.
• Returns are only applicable to physical, tangible household goods purchased directly through our official website. Custom engraved items, personalized customized products, and perishable specially-made goods do not fall into the return eligibility scope, and will not be accepted for returns under normal circumstances.
• No return request will be approved as a “refund only” application. You are required to send back the full original product you received before any refund related processing can be initiated. We will never process a full or partial refund for any order where you choose to keep the delivered item, as this rule ensures we can keep our pricing structure fair and transparent for every shopper who visits our site.

2. Step-by-Step Return Process

If your returned item meets all the above eligibility criteria, you can follow our simple, smooth return workflow:

1. Submit your return application via our official contact channels first. You can send a detailed request with your order number, clear photos of the product and its full original packaging, and a brief description of your return reason to our contact email apexv@homeofbrandsdoo.com, or call our support team at +385 91 605 2578 during our working hours for help submitting your application. Our quick support team will review your request and send you a formal approval notice along with our designated local return shipping address within 2 working days.
2. Once you receive the return approval notice, pack the item securely in its original packaging, ship it back to the address we provide, and send us the tracking number of the return shipment so we can monitor the delivery status of your returned product in real time. For returns caused by our side issues such as damaged products in transit or mis-shipped incorrect items, we will provide a pre-paid shipping label to cover all your return shipping costs. For returns for personal reasons such as a change of mind about your purchase, you will be responsible for covering the full cost of the return shipping fee.
3. After our warehouse team receives and inspects your returned item to confirm it meets all return eligibility rules, we will proceed to the corresponding processing according to your request. No refund action will be completed before we successfully receive and verify the returned product, under no circumstances will we approve any request that asks for a full or partial refund while you keep the purchased item.

3. Approved Post-Return Remedy Rules

Once your returned item passes our full inspection confirmation, you can select one of the following two remedy options:

1. ‌Equal Value Product Exchange‌: You can choose to exchange the returned item for another household good of equal or higher value from our store. If you select a product with a higher price than your original returned item, you only need to pay the small price difference, and we will arrange the new product shipment to your designated address within 3 working days after the payment of the difference is confirmed.
2. ‌Full Refund to Original Payment Method‌: We will process the full refund corresponding to your original order value back to the same payment account you used to place the order. The total processing time for the refund to show up in your account will vary slightly depending on your payment service provider, which usually takes 3 to 7 business days.
   We do not support any “refund only” requests. Even in the rare case of partial product damage, you still need to return the full original product to us first, and we will not process any partial refund if you retain the item. This rule is established to help us maintain our consistently fair, affordable pricing for all our customers, and prevent unreasonable order disputes that may add extra unnecessary costs to our entire shopping community.

4. Non-Eligible Situations for Returns and Refunds

We are not able to approve return applications under the following scenarios:

• The return request is submitted more than 14 calendar days after the date you sign for receipt of your ordered product.
• The product shows obvious signs of heavy use, improper cleaning, accidental damage after delivery, or missing original packaging and accompanying accessories that make it impossible for us to resell the item in normal condition.
• The request is submitted as a pure “refund only” application that does not plan to return the originally delivered product, regardless of any stated reasons.
• The product is clearly marked as a final clearance non-returnable item on its corresponding product detail page on our website.

5. Contact Information

If you have any questions about this Refund and Returns Policy, need help submitting a return application, or want to confirm any eligibility details for your order, you can reach out to our support team at any time through our official contact channels:

• Company Name: HOME OF BRANDS d.o.o.
• Office Address: Radnička cesta 49, 10000 Zagreb, Croatia
• Contact Telephone: +385 91 605 2578
• Contact Email: apexv@homeofbrandsdoo.com