Effective Date: September 24, 2026

At HOME OF BRANDS d.o.o., the operator of [www.homeofbrandsdoo.com], we are dedicated to curating practical, high-quality and affordable daily household essentials, from our food clips, ergonomic peelers, to various refrigerator storage solutions and cutting boards, to bring convenient and pleasant shopping experience to every user. This Shipping Policy clearly outlines all standardized logistics arrangements, delivery rules, relevant responsibilities and services for all orders placed on our official website, to help you shop with full transparency, clarity, and complete peace of mind when browsing and selecting our carefully selected home goods. All our shipping arrangements are designed to match our core brand promises of Quality First, Quick Support, Practical Design and Fair Pricing, to make sure your ordered daily items are delivered to your designated address safely, efficiently and at reasonable cost.

1. Order Processing Timeline

Every order you submit on our platform will enter our formal processing workflow right after your payment is successfully confirmed. Our warehouse team will verify your order details, check the quality of the selected household product, pack it with shockproof and environment-friendly packaging materials to avoid scratches or damages during transit, before handover to our authorized logistics partners. We guarantee all standard in-stock orders will be processed and dispatched within 1 to 2 working days, excluding weekends and official public holidays in Croatia. If the product you order is temporarily out of rare stock, our quick support team will contact you via your reserved email at apexv@homeofbrandsdoo.com or call you at +385 91 605 2578 within 24 hours to inform you of the expected restock timeline, and provide you with the options to wait for the restock, adjust your order for available similar products, or request a full pre-shipment refund with no extra fees applied.

2. Shipping Coverage and Delivery Time

We provide shipping services covering the entire territory of Croatia, and deliver to most EU member states to meet the needs of different shoppers. The specific delivery time varies according to your designated delivery location, as outlined below:

• For all delivery addresses within Zagreb city, the standard delivery time is 2 to 3 working days after the order is dispatched.
• For all other cities and regions across mainland Croatia, the standard delivery time ranges from 3 to 5 working days after dispatch.
• For orders delivered to other EU member states, the standard delivery time is 5 to 10 working days after the order leaves our warehouse.

Please note that the estimated delivery timeline is for reference only, and minor delays caused by unexpected bad weather conditions, local customs clearance procedures for cross-border orders, or temporary logistics peak seasons outside our direct control may happen. If your order is significantly delayed beyond the estimated timeline, you can contact our support team any time, and we will assist you to track the latest status of your parcel immediately.

3. Shipping Fee Rules

We always stick to fair and transparent pricing, and we never hide any undisclosed surcharges in our shipping fee arrangements:

• For all orders with a total value over 39 Euros delivered to any address within Croatia, you can enjoy our free standard shipping service with no extra shipping fees charged.
• For orders under 39 Euros shipped within Croatia, a flat standard shipping fee of 3.99 Euros will be automatically calculated and added to your order total at checkout.
• For cross-border orders delivered to other EU countries, the accurate shipping fee will be displayed to you clearly on the checkout page based on your specific delivery address and the total weight of your ordered items before you confirm the payment, so you know every cost of your order completely upfront.

We also provide optional expedited shipping service for users who need to receive their items faster, you can select the expedited option at checkout for an extra small service fee, and your order will be prioritized for processing and delivered to your Zagreb address within 1 working day after dispatch.

4. Parcel Tracking and Delivery Confirmation

As soon as your order is dispatched from our warehouse, we will immediately send a formal shipping confirmation email to your reserved contact email address, attached with the unique tracking number of your parcel and the official tracking link of our logistics partner. You can enter this tracking number on the corresponding logistics provider’s official website any time to check the real-time location and latest delivery status of your parcel. When the courier arrives at your designated delivery address, you or a trusted designated recipient will need to sign for the parcel in person to confirm the successful receipt of your ordered home essentials. If no one is available to sign for the parcel at the time the courier visits, the logistics provider will leave you a delivery notice with instructions to rearrange a secondary delivery schedule or pick up the parcel from the nearest local pickup point.

5. Damaged, Lost or Undelivered Parcel Handling

We take full responsibility for the safety of your order before you successfully sign for the parcel:

• If you find the outer packaging of your parcel is severely damaged when you sign for it, or the product inside has manufacturing defects or transit damages, you can take clear photos of the damaged packaging and items and send them to our support team within 48 hours after receipt, we will arrange free return or re-dispatch according to your preference, with no extra cost charged to you.
• If your parcel is confirmed as lost by the logistics provider during the transit process, we will inform you of this situation immediately after we receive the official confirmation, and provide you with two remedy options: sending you a brand new replacement of your original order for free, or processing a full refund of your order value back to your original payment method.

We will never ask you to bear any loss caused by logistics errors on our side or our partner’s side. If you have any questions about your shipping status, fee rules, or related concerns, you can always reach our team via contact information below:
HOME OF BRANDS d.o.o., Office Address: Radnička cesta 49, 10000 Zagreb, Croatia, Phone: +385 91 605 2578, Email: apexv@homeofbrandsdoo.com. Our quick support team will respond to your inquiry as fast as we can, to ensure your shopping journey with us is always smooth, simple and enjoyable.